Terms and conditions

These terms and conditions are agreed by Fingova srl with a capital of 5000 euro is headquartered in Grand Place 27,6120 H-s-H (Belgium), registered in Charleroi under number BE hereafter "..... " and secondly, by any person or entity wishing to make a purchase via the website hereinafter "the customer".


These conditions of sale define the contractual relationship between "Fingova srl" and the client and the conditions applicable to all purchases made through the merchant site www.moi-ebike.com, the customer is professional or consumer.

The acquisition of property through this site implies acceptance by the customer of these terms and conditions.

The conditions shall prevail over any other general or special conditions not specifically approved by "Fingova srl".

"Fingova srl" reserves the right to modify terms and conditions at any time. In this case, the applicable conditions are those in effect on the date of the order by the customer.

Characteristics of goods

The products offered are those listed in the catalog published on the site www.moi-ebike.com

These products are offered within the limits of available stocks. 

Each product is accompanied by a description provided by the supplier, any additional information may be obtained by mail at the following address info@moi-ebike.com Pictures are not contractual.

If an article is not available, failing that, we will send an article with the same or similar characteristics with a higher purchase value taken at our own expense.


The prices listed in the catalog are prices excluding VAT (except for the client) in euros taking into account the VAT applicable on the day of the order; any rate change will be reflected in the price of products or services.

"Fingova srl" reserves to change prices at any time, except that the prices listed in the catalog the day of the order shall be applicable only to the customer.

The prices include order processing fees but do not include packaging and shipping costs, these vary depending on the weight and destination of the shipment. The amount of shipping is automatically recognizes and will be visible directly in the basket.

As an indication the base price of an item for Belgium 0gr to 5.000gr is 4.50 euros excluding VAT and excluding fuel tax.

Geographical area

The online sale of products presented in the site is reserved for customers who reside in Belgium, Luxembourg, France (Metropolitan), Netherlands, Switzerland, Germany, Spain, Austria, Poland, USA, Croatia, Slovenia, Czech Republic, Poland, Finland, Italy, Greece, ...


The customer, who wishes to buy a product must:

- complete the identification sheet which show all the data requested;

- complete the online order form giving all the references of selected products;

- Validate the order after reviewing it;

- Make payment as provided;

- Confirm the order and payment.

The confirmation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

The All data recorded and confirmed valid proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

"Fingova srl" will email confirmation of the order recorded.


In accordance with the legislation in force for distance selling (law of 12 May 2010), the customer has the right to renounce his purchase * without penalty and without giving any reason. The customer has a period of 14 calendar days from the day of receipt of the products ordered to return to "Fingova srl" against exchange or refund, excluding shipping costs. To obtain a refund or qu''il either be an exchange, the customer must return package or by mail at his own expense and under its new product liability (with delivery) in their packing of origin, intact, with all accessories (as received and including user manuals and documentation) at the following address: Grand Place 27,6120 H-s-H (Belgium). All articles of clothing and textiles, or feed shall be reimbursed subject to compliance with hygiene and cleanliness articles. No cancellation of a purchase before receipt is accepted by some means of existential communication (mail)

If the products are returned to "Fingova srl" under the conditions and aforementioned periods, "Fingova srl" CF member engages to repay the sums paid by the customer, except for shipping and for any collection charges by a third as paypal, Payplug, and any other party, without charge if bank transfer. If the initial delivery expenses were borne by "Fingova srl" (control the amount entitling a delivery "free shipping cost" or in case of promotion) these fees are deducted from the amount reimbursed. The repayment is made within a maximum period of 30 days from receipt of the goods by Fingova srl.


1.      Access your order history from your account.

2.      Select the command containing the product you want to return.

3.      Select the product (s) (s) you want to send by checking the box next to their name (s) (s).

4.      Add an explanation.

shrink download file

* Except for specific requests of customization, custom production of one or more items.

Payment terms

The product price is payable by means of payment offered on the site the day of placing the order.

The protection against fraudulent use as means of payment used for the transaction in particular following a hacking as against 'any objections to the payment of a price control is provided by the company or STRIPE PAYPAL.

The order validated by the buyer becomes effective only when the center of secured bank payment and STRIPE or PAYPAL company have given their approval to the execution of the transaction. In case of refusal of the secured bank payment center or STRIPE or PAYPAL company, the order will be canceled and the customer notified by email.

Information about the order are subject to an automated data processing whose head is STRIPE or PAYPAL. This automated processing of data intended to fight against fraud credit card. STRIPE or PAYPAL and "Ideeki" are the recipients of the data related to the order. The failure to submit the data related to the order prevents the execution and analysis of the transaction. In case of fraudulent use of a credit card, irregular declaration or anomaly, the coordinates related to the order to this payment will be an entry within a file payment incident.

A detailed invoice will be sent to the buyer the invoice will be attached to the package.


Deliveries are made to the address specified in the order that can only be in the area agreed.

The risks are borne by the customer from the time the goods have left the premises of the company "Fingova srl". In case of damage during transportation, complaint must be made with the carrier within three days of delivery.

The shipping times are indicative only; if they exceed 90 days from the order, the sale contract can be canceled and refunded customers.


All claims, requests for exchange or refund must be made by post to the following address: Grand Place 27,6120 Ham-s-Heure (Belgium), within 14 days of the delivery.


"Fingova srl" in the online sales process is bound by an obligation of means, his liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, interruption of service, or other unintended problems.

Intellectual property

All elements of the site "moi-ebike.com" are and remain the exclusive intellectual property of Johan Gotteaux .

Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound.

Any single link or hyperlink is strictly prohibited without the express written consent of ""Fingova srl"".

Personal data

The collection of personal data carried out for purposes of distance selling is required, this information is essential for processing and routing of orders. The fault information non-validation of the command.

"Fingova srl" respects the Belgian law of December 8, 1992 in connection with the processing of personal data, as amended by Act of 11 December 1998, which takes account of EU directives on 24 October 1995.Cette law provides that the company that gathers personal data must have the consent of the data subject, that data must be accurate and qu''elles must be collected for a specific purpose, clear and legal. Everyone must have access to personal data and the right to modify them. According to the law, the processing of personal information about customers has been the subject of a declaration to the Commission for the Protection of Privacy. The customer has a right to access, modify,

"Fingova srl " CF member engages never to disclose any information on its customers to third.

Filing - Proof

"Fingova srl" archive purchase orders and invoices on a reliable and durable as a true copy of the transaction.

The records of "Fingova srl will be considered by the parties as proof of communications, orders, payments and transactions between the parties.


In case of difficulties in implementing this contract, the customer and Fingova srl" reserve the possibility, before any legal action to seek an amicable solution. Otherwise, only the courts of Charleroi (Belgium) are competent, whatever the place of delivery of goods or the customer's home.

Contracts and all legal relationships between "Fingova srl" and the client are subject to Belgian law.